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Cheating in Mysterious Island and Call to Battle

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in the Cross server events call to battle and Mysterious Island there is a player that is using there other accounts to gain an unfair advantage over all the other players. In Mysterious Island the player sit up three accounts in the spawn area's then takes there main account and hits these three accounts repeatedly and it takes them up in the ranks a lot faster than all the other players. Then bullies the other players the rest of the time. In Call to Battle this player uses these same account to get there Battle target kills done. This is Cheating and we have provided the game support screenshots and screen video of this player cheating yet the player is still on the game. This player spends a lot of money but it still no reason for not doing anything to this player.

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