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Neoma Llama

Chat window

7 posts in this topic

For the last few weeks I've had a problem with my chat window disappearing when I toggle off fullscreen. When I go back to fullscreen is it still completely gone. If I go into something like Feast it returns only for that and when I go back to the main map, it's gone again. I have to restart the game to get it to come back.

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It's an annoying bug that's been around for a while. Once it happens the only way to fix it is to reload the game. Entering a battle will fix it temporarily (if you need to see your chat), but, it will break again soon as you full screen again unless you reload.

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Good day to you, Neoma Llama!

We haven't received any simular complaints about such bug. Could you please provide us with screenshots? You don't have chat at all? are you sure it is not minimized?

If your chat has been closed, you can use this arrow to open it: http://prntscr.com/f0ypqq.

Thank you for request. Have a nice day!

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easiest way to replicate is simply by minimizing fb gameroom, happens 95% of time. and as said before easiest fix is get into fight, aslong as u dont go fullscreen the chat works after fight.

chat bug.png

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12 hours ago, Technical Support said:

If your chat has been closed, you can use this arrow to open it: http://prntscr.com/f0ypqq.

 

That's not it at all, The entire chat bar vanishes including that arrow. Thankfully when it happens, the guild chat bubble is unaffected.

 

In addition to Noverox's screenshot here is one of my own of the bug. As you can see the chat bar interphase disappeared entirely.

5901148f69377_chatboxmissing.thumb.png.5

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Good day to you, Neoma Llama!

We have tried lots of options (different resolutions, minimizing and etc.), but we did not manage to make the chat disappear. Unfortunately, we can not explain the reason for the appearance of this bug, but we will contact with our developers team and tell them about such problem, so they could find source of this problem.

Thank you for request. Have a nice day!

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I have not figured out the exact cause either. What I do know it it mostly happens most after the game has been running for a long time (12+ hours) in which time the game usually starts getting laggy especially if running Treasure Hunt overnight. At this point, resizing the game in any way can (meaning not always) lead to the chat box disappearing, even something as simple as pressing ALT on Firefox which gives a drop down menu while making a minor resize to the game. Perhaps it has something to do with memory leaks or perhaps there's something in the chatbox's programming that is preventing it from taking the change properl, I do not know. What I do know is it has happened on Both Chrome and Firefox for me and from Noverox's screenshot it seems to happen with game room as well.

 

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